Customer Service
CUSTOMER SERVICE
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Director & Warehouse Manager:
Samuel Gaffer Mehdi
Ph: 0424 84 1986 ( Text message)
SNS Retail Pty Ltd T/A Fashion Plaza Australia.
PO Box 4018, Raceview QLD - 4305
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We are relocating our warehouse , order dispatch & customer service is delayed . All pending orders wil be shipped on Monday 25th Of Oct 2021. Sorry for inconvenience
Free Shipping Australia Wide on all orders over $70
Returns and Replacements
No hassle return policy.
We offer 14 days exchanges or store credit.
Are tags should be intact and not removed.
Not sure of your size !
Buy Ring Sizer: https://www.fashionplaza.com.au/products/ring-sizer-1
Shop by Ring Size : https://www.fashionplaza.com.au/pages/ring-by-size
Custom products, wedding / engagement rings/ discounted, Sale products and personalised made to order products can't refunded except manufacturing defect.
Ring Size Exchanges
For ring size exchange send us back the ring within 7 days of receipt with prepaid envelope for exchange/ Return postage . Please quote order number and ring size exchange required. Engraved rings can't be exchanged.
if you are not sure of you size. please dont engrave them. For more information on ring size exchange Click Here
Address for exchange of products
Fashion Plaza Australia
Att: Returns
PO Box 4018
Raceview QLD - 4305
* Estimated Dispatch / processing times Varies from 1 to 5 Business days. Please check dispatch or shipping time for each product. We may send several shipments of single order.
Personalised jewellery/ some wedding & engagement Rings/ and made to order products are shipped in 2 to 10 Business days.
Gift Cards:
At Fashion Plaza , we don’t just deliver our product but a bounty of happiness and memories. This can be done in a nicely gift-wrapped box or package, as deemed suitable, with other accessories. If requested by the customer. We can also attach a personalised greeting message on the gift.
We offer you a seamless way to obtain gifts and make memories. When nothing comes in mind, a gift card helps you out.
We also offer E-gift cards. We will send the intended recipient a nice email and a message notifying them of the gift card. You can also opt to gift a mailed gift card. With this gift card, we will also be sending the recipient a greeting card with a personalised message from you.
