Customer Service

Email support@fashionplaza.com.au
Text Message only : 04107 44567

Courier companies are currently experiencing a higher than usual demand for shipments and limited flights which is impacting delivery time-frames. Please be patient as your delivery Tracking will be updated soon.

All enquires , questions about our products, comments and suggestions, orders: Support@fashionplaza.com.au

Marketing Inquiries: marketing@fashionplaza.com.au

Free Shipping Australia Wide on all orders over $50

Returns and Replacements

No hassle return policy.

We offer 14 days exchanges or store credit.

Are tags should be intact and not removed.

Custom products and personalised and made to order products can't be exchanged or returned except manufacturing defect.

Address for exchange of products

Fashion Plaza Australia

PO Box 379, Waterford

QLD 4133, Australia.

* Estimated Dispatch / processing times varies from 2 to 10 Business days. Please check dispatch or shipping time for each product. We may send several shipments of single order.

Personalised jewellery/ Some Rings/ made to order products are shipped in 5 to 10 Business days.

Gift Cards:

At Fashion Plaza , we don’t just deliver our product but a bounty of happiness and memories. This can be done in a nicely gift-wrapped box or package, as deemed suitable, with other accessories. If requested by the customer. We can also attach a personalised greeting message on the gift.

We offer you a seamless way to obtain gifts and make memories. When nothing comes in mind, a gift card helps you out. We offer the transparency of using our gift cards on both, our online platforms as well as in our stores. With a MakeVana gift card, your recipient can purchase clothing, homewares, accessories, and jewellery.

We also offer E-gift cards. We will send the intended recipient a nice email and a message notifying them of the gift card. You can also opt to gift a mailed gift card. With this gift card, we will also be sending the recipient a greeting card with a personalised message from you.