Customer Service
CUSTOMER SERVICE
- Email support@fashionplaza.com.au
- Text Message only - 0488 88 1043
All enquires , questions about our products, comments and suggestions, orders: Support@fashionplaza.com.au
Marketing Inquiries: marketing@fashionplaza.com.au
Free Shipping Australia Wide on all orders over $50
Returns and Replacements
No hassle return policy.
We offer 7 days exchanges or store credit.
Are tags should be intact and not removed.
Custom products, wedding / engagement rings and personalised made to order products can't be exchanged or returned except manufacturing defect.
Rngs Size Exchanges
For ring size exchange send us back the ring within 7 days of receipt with prepaid envelope for exchange/ Return postage . Please quote order number and ring size exchange required. For more information on ring size exchange Click Here
Address for exchange of products
Fashion Plaza Australia
PO Box 379, Waterford
QLD 4133, Australia.
* Estimated Dispatch / processing times varies from 2 to 10 Business days. Please check dispatch or shipping time for each product. We may send several shipments of single order.
Personalised jewellery/ some wedding & engagement Rings/ and made to order products are shipped in 2 to 10 Business days.
Gift Cards:
At Fashion Plaza , we don’t just deliver our product but a bounty of happiness and memories. This can be done in a nicely gift-wrapped box or package, as deemed suitable, with other accessories. If requested by the customer. We can also attach a personalised greeting message on the gift.
We offer you a seamless way to obtain gifts and make memories. When nothing comes in mind, a gift card helps you out. We offer the transparency of using our gift cards on both, our online platforms as well as in our stores. With a MakeVana gift card, your recipient can purchase clothing, homewares, accessories, and jewellery.
We also offer E-gift cards. We will send the intended recipient a nice email and a message notifying them of the gift card. You can also opt to gift a mailed gift card. With this gift card, we will also be sending the recipient a greeting card with a personalised message from you.
